Refund policy

Refund & Return Policy

1. Right of Withdrawal (EU Customers)

• Policy: If you are based in the EU, you have the right to withdraw from your purchase within 14 calendar days of receiving your package for any reason.

• How to exercise: Please use the "Withdrawal/Return" button on our website.

• Return Costs: You (the customer) are responsible for the direct costs of returning the products.

2. Incorrect Items (Sent by us)

• Policy: If the item received does not correspond with the one ordered (wrong size, color, or model sent by us), we will provide an exchange.

• Costs: This is handled at no cost to you.

• Process: Contact us at swishgang.shop@gmail.com within 14 days of receiving your package with clear photos of the error.